Services Offered for all brands of equipment
Testing as required by Authority Having Jurisdiction (AHJ)
Obsolete Drive Replaced at Paper Mill
Boise Paper’s PCA Mill in International Falls, MN has been trusting MEI to service and maintain their 12 elevators for more than two decades. During that time, a strong relationship has continued to evolve due to MEI going above and beyond for their long-time customer.
In August 2022, Account Manager Matt LaFlamme and Field Superintendent Jason Klatt were at the PCA Mill to survey a couple of their elevators. After they left, they received a call that one of their 27-year-old elevators had just shut down, so LaFlamme and Klatt turned around and went back to look into the problem.
After surveying the 5,000-pound traction freight elevator, it was discovered that the EMS drive was shot. It was an obsolete drive so new parts were no longer being made to fix it. Having the elevator down was a big problem for the PCA Mill as they needed all elevators running for their annual maintenance shut down.
After making many phone calls, MEI found someone in Maryland who had parts and could repair the drive. LaFlamme drove from Duluth to International Falls to get the EMS drive and then drove back to the Duluth International Airport to overnight the part to Maryland. The board was fixed and shipped back to Minnesota the following Monday and by Tuesday, mechanic Brian Gramling had the drive replaced and the elevator back up and running!
By working together, MEI successfully pulled, repaired, and installed the bad drive within six business days! The customer was extremely satisfied with the extra effort the MEI team put into getting their elevator fixed.
At MEI, it doesn’t matter if you have been a customer for two days or two decades, our team will always do what we can to help our customers with all their elevator needs.
MEI Installs New Controller at Morson Ario
In 1988, MEI manufactured and installed a 2 stop hydraulic passenger elevator at the Morson Ario VFW Post 950 in Mankato, MN. Since then, MEI has been performing regularly scheduled preventative maintenance in order to ensure a smooth-running elevator.
In March 2020, MEI responded to a trouble call and after surveying the problem, it was found that the controller was obsolete and could not be repaired. The installation of a new VHC-102 controller was recommended, and because the Morson Ario has a long-lasting relationship with MEI and Vertitron, they trusted MEI to move forward with the repair.
MEI was able to get the new controller ordered and installed within one month. Normal turn around for a repair like this usually takes six to eight weeks. This was a huge win for both MEI and the Morson Ario, as this is the only elevator in the building, and it gets used frequently. After all was said and done, the customer was extremely happy with the quick response time and continues to count on MEI for all of their service and repair needs.
The MEI team that worked on this project consisted of: Account Manager Kirk Yungerberg, Field Superintendent Rick LaRock, Mechanic Mike Anderson and Apprentice Andy MacGregor.
Hear What Our Satisfied Customers Have To Say
We have had a great history with MEI!
-Realife Cooperative of Faribault (Google Review)
We had lighting strike our building, putting our elevator down. We had quick response to the service call and got it checked over to make sure the relays, etc are okay. Mike is helpful, friendly and knowledgeable. Thanks for all you do!
-Nancy W. (Google Review)
For as long as I know, we have used MEI for elevator needs. They have always been professional and great to work with for general maintenance and unexpected elevator issues. Recently, we needed to have our entire elevator redone and they were very responsive to our needs. We are happy with the work they have provided and their follow up to make sure everything meets our needs and is working properly.
– St. Paul Lutheran (Google Review)
Nice People to work with. Very efficient service personnel.
– Tim B. (Google Review)
Can’t say enough good things about MEI. Service is the face of the company and Dustin takes exceptional care of us. As a university our elevators receive more abuse than most and Dustin is always there to make things right. On the sales side, Kirk also takes good care of us providing detailed estimates, bids and contracts to support our students. Kirk is well versed in the State of Minnesota purchasing system making transactions accurate and easy.
– Terry L. (Google Review)
I am a Job Superintendent with Kraus Anderson Construction Co. and I recently finished the construction of a large school project in Bemidji, MN. MEI was the elevator contractor on the site and they were absolutely wonderful to work with. I have worked with several elevator contractors in my last 26 years of construction and have never worked with an elevator contractor that was so accommodating to our needs. Because of their willingness to be a part of the team and make the project a success, everything went very smoothly without a hitch! Thank you MEI! I look forward to working with you in the future!
– Gary F. (Google Review)
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